Contact Us
This page tells you how to reach the editorial team behind US Online Casino Sites, what we can realistically help with, and — just as important — where to go when your question is really for a casino operator, a state regulator or a support service. We research and write about new online casinos in the US; we do not run any of them, hold player funds or have access to anyone's casino account.
Email the editorial team
The fastest route is email: [email protected]. Please include enough detail for us to act on the message — the page or casino you are writing about, the date you read it, and what you believe is wrong, missing or out of date. Screenshots of bonus terms or account messages help enormously when you are flagging a discrepancy between what a site advertises and what its terms say.
We read every message. We do not publish a phone line or live chat, because the work here is research and writing rather than customer service, and a written record is more useful for corrections.
What to send us
- Corrections. A bonus percentage, wagering multiplier, minimum deposit or state availability note that no longer matches the operator's published terms.
- Reader experiences. How a withdrawal, KYC check or bonus cashout limit actually played out for you. We cannot verify individual accounts, but patterns shape what we look at next.
- Coverage requests. A newly launched casino, sweepstakes brand or payment method you would like reviewed.
- Press and partnership enquiries. Clearly marked as such, so they reach the right inbox and stay separate from editorial.
What we cannot do
- Open, close, unlock or verify a casino account.
- Release a pending withdrawal, reverse a deposit or chase a payment processor.
- Grant, extend or restore a bonus, free spins allocation or loyalty reward.
- Act as an arbitrator in a dispute between you and an operator.
- Give legal, tax or financial advice, or tell you whether real money play is lawful at your specific address — that depends on your state and, in some cases, on tribal jurisdiction.
How we make money, stated plainly
US Online Casino Sites is free to read because some links to casinos are commercial. When a reader signs up through one, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position, a rating or a favorable sentence. Editorial ratings on this site are our own assessment, not customer-review scores, and we list drawbacks for every brand we cover — including the ones at the top. If you think a commercial relationship has coloured something we published, say so in an email and we will look at it.
Contacting the casinos we cover
Account-specific problems have to go to the operator first. Every licensed or sweepstakes-model site is required to publish a support route, and most run some combination of live chat, an email or ticket address, and a help center. Work down this order:
- Contact the casino's own support and ask for a written reference number.
- Escalate internally — most brands have a complaints procedure with a defined response window published in their terms.
- If the brand holds a state license, take the unresolved complaint to that state's gaming regulator; state regulators in markets such as New Jersey, Pennsylvania, Michigan and West Virginia accept player complaints directly.
- Keep your own record: dates, transaction IDs, screenshots of the bonus terms in force when you opted in.
Below are three of the brands readers email us about most often, with what we would tell you before you contact their support.
Raging Bull — the headline offer needs reading twice
Raging Bull sits at the top of our current list with an editorial rating of 10.0, largely because its advertised welcome package is the most aggressive of the brands we track: 410% up to $10,000 plus 50 free spins. That headline is a maximum, not an expectation. Deposit-match bonuses of this size normally carry a wagering requirement expressed as a multiple of bonus (or deposit plus bonus), a maximum bet per spin or hand while the bonus is live, an expiry window, and frequently a cap on how much of a bonus-derived win you may cash out. Check all four in the terms attached to the specific coupon before you opt in — the percentage on the banner is the least informative number on the page. Limitation: a very high match ceiling usually comes with the strictest conditions in the market, and the 50 free spins are typically restricted to named games. Most readers who email us with a complaint about a match bonus are actually describing a maximum bet or cashout cap they did not see.
Magician Bet — no wagering, smaller number
Magician Bet is here (9.9) for the opposite reason: its 101% no wagering offer trades size for simplicity. A no-wagering bonus means winnings are not locked behind a playthrough multiple, which removes the single biggest source of reader frustration. It does not remove every condition — minimum deposit, qualifying payment methods, game weighting, a maximum stake while bonus funds are in play and time limits can all still apply, and "no wagering" occasionally applies only to the spins portion of a package. Limitation: the match ceiling is far lower than the headline-grabbing offers, so high-deposit players get proportionally less. Worth contacting their support in advance if you plan to fund the account by a method that might be excluded.
Slots of Vegas — a game-specific spins package
Slots of Vegas (9.7) advertises 375% bonus plus 50 free spins on Cash Chaser. The tie to one named title is the detail that matters: spins pegged to a single game come with that game's RTP and volatility, and any winnings from them usually inherit the wagering terms of the main package plus their own cashout cap. Ask support two questions before depositing — what the spin value is, and whether spin winnings convert to bonus or cash. Limitation: a single-game spins allocation gives you no choice of volatility, and a 375% match implies the same kind of playthrough and maximum-bet rules described above.
Comparing the offers readers ask about
| Casino | Advertised welcome offer | Editorial rating | What to check first |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Wagering multiple, max bet, cashout cap |
| Magician Bet | 101% no wagering | 9.9 | Whether "no wagering" covers the whole package |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 | Spin value and how spin winnings convert |
| Uptown Aces | 600% for new players | 9.5 | Match ceiling and expiry window |
| Card Crush | 2 mystery coins & 5 cards | 9.4 | Whether coins are sweepstakes or cash currency |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 | Sweeps coin redemption rules |
| BetUS | 200% up to $4,000 for new players | 9.1 | Casino vs sportsbook rollover terms |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 | What the $20 purchase actually buys |
| Slots and Casino | 500% up to $2,500 x3 | 8.6 | Whether each tranche has separate wagering |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.5 | Crypto pricing and conversion at withdrawal |
All offers and ratings above were checked on Sep 26, 2026. Operators change terms without notice — if you find a difference, that is exactly the kind of message we want.
Money questions we get asked before you contact an operator
Most reader email is really about cash flow, so here is the general shape of it. Taking part costs whatever the minimum deposit is — commonly in the $10 to $25 range at US-facing sites, though offers with large match ceilings sometimes set a higher qualifying deposit. Sweepstakes-model brands work differently: you buy a coin package (Amazon Jackpots' offer is priced at $20, for example) and receive promotional sweeps currency alongside it, which is redeemed rather than withdrawn.
Payment methods available to US players typically include debit cards, credit cards where the issuer permits gambling transactions, ACH or online bank transfer, wire transfer, prepaid cards and — at some brands — e-wallets and cryptocurrency. PayPal availability is limited and generally tied to state-licensed operators, so verify it on the cashier page rather than assuming. Deposits are usually instant and fee-free; withdrawals are where the friction sits. Expect an internal review period before a payout is released, then the method's own timing: e-wallets and crypto are usually quickest, ACH and card refunds slower, checks slowest. Minimum withdrawal amounts, weekly or monthly withdrawal limits and occasional processing fees all appear in the cashier terms, and they are the numbers worth reading before your first deposit, not after.
Verification is not optional at regulated brands. KYC means confirming your identity, age and address with documents, and larger or unusual balances can trigger source-of-funds checks. Completing verification early, rather than at the moment you request a payout, is the single most effective way to avoid the delay readers write to us about. If a withdrawal is refused and internal escalation fails, that is a matter for the operator's licensing regulator, not for us.
What these sites actually offer
When readers ask us to explain a casino's catalogue, the useful split is by category rather than by count — we do not publish game totals we cannot verify. Broadly you will find:
- Slots — the bulk of most lobbies, ranging from low-volatility classic reels to high-volatility video slots. RTP and volatility are the two figures that describe them; both are usually disclosed in the game info panel.
- Progressive jackpots — pooled prize slots where a slice of each stake feeds the top prize. Some require a maximum bet to qualify for the jackpot tier.
- Table games — blackjack, roulette and baccarat in RNG form, where a certified random number generator determines outcomes.
- Live dealer rooms — the same table games streamed with a human dealer, usually with higher table minimums and no demo mode.
- Mobile play — most brands run browser-based mobile casinos; native apps are more common among state-licensed operators.
Game behavior comes from the software providers rather than the casino, which is why the same title plays identically across brands. Bonus terms, however, differ site by site — see our guidance on setting limits and playing within them if you are weighing up how much to commit.
The other products these brands run
Several operators on our list are not casino-only. BetUS, for instance, pairs its casino with a sportsbook, and its 200% up to $4,000 new-player offer may carry different rollover terms depending on whether you opt into the casino or sports side — read which product the bonus attaches to before you deposit. Bets.FM's crypto-denominated package points to a wider crypto-betting operation. Card Crush, Zumba Cards and Amazon Jackpots use a sweepstakes or social-gaming structure with coins and promotional sweeps currency rather than direct cash wagering, which changes how prizes are redeemed and which states can access them. Poker rooms, bingo and virtual sports appear at some brands too. If you contact support about a bonus, always name the product — casino, sportsbook or coin package — or you will get an answer about the wrong one.
Eligibility, state law and where to take a formal complaint
Online casino play in the US is regulated state by state. There is no single federal license for online casino gaming; a handful of states have legalized and licensed real money online casinos, more permit online sports betting only, and many permit neither. Sweepstakes-model sites operate under a different legal theory again and exclude certain states entirely. Accepting US traffic is not the same thing as being authorized to serve players in your state, and we say so on every page where it is relevant. Check your own state's position and the operator's licensing disclosure before you register — and note that minimum age is 21 in most states offering licensed online casino play, 18 in some sweepstakes contexts.
If you need a formal route beyond the operator: state gaming regulators handle complaints about brands they license. For gambling-harm support, the National Council on Problem Gambling operates the national helpline on 1-800-GAMBLER, available 24/7. Self-exclusion, deposit limits, loss limits and cooling-off tools are available at most reputable brands, and several states run their own self-exclusion registers. Blocking software installed on your own devices is a further layer. We cannot enforce a self-exclusion on your behalf — that request has to go to the operator or the state program.
Background on who writes this site is on our about page, the rules covering use of the site are in our terms and conditions, and readers outside the US sometimes land on our coverage of UK casinos not on GamStop by mistake — that page is not intended for US players.
Before you hit send
A message that names the casino, quotes the exact term you are questioning and includes the date you saw it gets a useful reply. A message that says "the bonus didn't work" cannot be acted on. If your issue is an account balance, a pending payout or a closed account, contact the operator first and the relevant state regulator second — those are the only two parties with the authority to change the outcome. For everything else, including tip-offs about newly launched casinos worth reviewing, write to [email protected] and we will take a look.